MeeOpp Terms of Service

Last updated: 4 September 2026

These Terms of Service (the "Terms") govern your access to and use of the websites, applications, and services provided by Meego Technologies Limited (trading as "MeeOpp", "we", "us", "our").

By accessing or using our websites, applications, or services, or by creating an account, you agree to be bound by these Terms and our Privacy Policy and Personal Information Collection Statement (PICS), which are incorporated by reference. If you do not agree, you must not access or use the Services.

MeeOpp is committed to protecting personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and, where applicable, the EU General Data Protection Regulation ("GDPR"). Privacy and data protection are separately governed by our Privacy Policy and PICS.

1. Definitions

In these Terms:

1.1 "Site" means www.meeopp.com and any other websites managed or controlled by MeeOpp.

1.2 "Application" means any MeeOpp web, mobile, tablet, or API-based application.

1.3 "Services" means all services provided by MeeOpp through the Site and/or Application, including (without limitation):

• Live Learning Services – live online video lessons, classes, or sessions between Students and Practice Buddies, and related scheduling, communication, and reporting functions.
• Personalized Learning Services – AI-supported or system-based learning activities (e.g., interactive questions, practice activities, AI feedback, dashboards, diagnostics).
• Payment and Administrative Services – payment processing, billing, invoicing, account management, and related support.

1.4 "User" means any person or legal entity that creates an account or otherwise uses the Services, including Students, Parents/Guardians, Practice Buddies, or institutional clients (e.g., schools, universities, or companies).

1.5 "Visitor" means any person who accesses the Site or Application without creating an account.

1.6 "Student" means a User who receives learning services via the platform.

1.7 "Parent" / "Guardian" means a User who registers or acts on behalf of a Student who is a minor.

1.8 "Practice Buddy" means an educator, tutor, or coach who provides Live Learning Services through the platform as an independent contractor (unless otherwise engaged under a separate written employment contract with MeeOpp).

1.9 "Institutional Client" means a school, university, education provider, or corporate client that contracts with MeeOpp for services for its students or employees.

1.10 "User Account" means an account created to access and use the Services.

1.11 "User Content" means any content submitted, uploaded, posted, or transmitted by a User through the Services (including messages, documents, audio/video, assignments, feedback, or profile information).

1.12 "Content" means all content made available by MeeOpp through the Services, including text, graphics, audio, video, software, and documentation, but excluding User Content.

1.13 "Agreement" means these Terms, together with any policies, guidelines, annexes, and additional programme-specific terms (including B2C pack Terms and institutional agreements) that apply to your use of the Services.

1.14 "School Data" has the meaning in Section 1.1 of the Privacy Policy and includes student and staff data and User Content supplied, collected or generated on a school's behalf in delivering the Services.

"You" and "your" refer to the applicable User, Visitor, or entity on whose behalf the Services are used.

If you accept these Terms on behalf of a company, school, or other legal entity, you represent and warrant that you are authorised to bind that entity; in that case, references to "you" include that entity.

2. Nature of the Platform and Relationship Between Parties

2.1 Platform Only; No Employment Relationship

For Live Learning Services, MeeOpp provides an online platform that enables Students, Parents, and Institutional Clients to connect with Practice Buddies. Unless a Practice Buddy has a separate written employment contract with MeeOpp:

• Practice Buddies are independent contractors, not employees, agents, or partners of MeeOpp.
• MeeOpp is not a party to any contract for educational services between Students (or their Parents/Institutions) and Practice Buddies.
• MeeOpp does not control the manner in which Practice Buddies deliver lessons beyond platform-level policies, guidelines, and quality standards.

2.2 No Guarantee of Outcomes

We do not guarantee any specific academic, test, admission, or career outcomes from use of the Services (live or AI-based).

2.3 No Professional Advice

Unless explicitly stated, information and content provided through the Services does not constitute professional, legal, financial, or medical advice.

2.4 Programme-Specific Terms

Certain programmes (e.g., specific Packs such as P5 Step Up, CLP, TSA Packs) may be subject to additional terms (the "Programme Terms"). In the event of conflict between these Terms and Programme Terms, the Programme Terms will prevail only for that specific programme, subject to the School Data protections and DPA priority in Section 10.3.

3. Acceptance of Terms

3.1 By accessing or using the Services, you confirm that you:

• have read, understood, and agree to these Terms;
• are legally capable of entering binding contracts; and
• agree to comply with all applicable laws and regulations.

3.2 If you do not agree to these Terms, you must cease accessing or using the Services immediately.

3.3 MeeOpp may update or modify these Terms from time to time to reflect changes in the Services, legal or regulatory requirements, or our business practices. When we make changes, we will update the "Last updated" date at the top of these Terms and, where a change is material, take reasonable steps to notify you (such as by email, in-app notice, or posting on the Site).

Unless otherwise stated, updated Terms take effect upon posting. Your continued access to or use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

Updates to these Terms, individual account acceptance and continued use do not amend a signed school DPA or override the School Data protections in Section 10.3. Any amendment to a signed DPA requires agreement with the school in accordance with that DPA.

4. Eligibility, Children, and Parental Consent

4.1 Minimum Age

Users under the age of 18 may only use the Services with the consent and supervision of a Parent/Guardian or through an Institutional Client (such as a school) that has an agreement with MeeOpp.

4.2 Parental Responsibility

Parents/Guardians registering a Student:

• confirm they are legally authorised to act on the Student's behalf;
• consent to the Student's participation in the Services, including recording of sessions and processing of personal data as described in our Privacy Policy;
• are responsible for the Student's compliance with these Terms.

4.3 Institutional Clients

Where a school or institution registers Students, the institution is responsible for ensuring appropriate consents are obtained from Parents/Guardians and for ensuring that its use of the Services complies with PDPO, GDPR (where applicable), and any other applicable laws.

These responsibilities do not remove MeeOpp's obligations as a data processor. Participation or parental consent does not authorise student marketing or AI model training prohibited by these Terms and our Privacy Policy.

5. Account Registration and Security

5.1 To access most Services, you must create a User Account and provide accurate, current, and complete information.

5.2 You agree to:

• maintain and promptly update your information;
• keep your login credentials confidential;
• not share your account or credentials with any other person;
• notify MeeOpp immediately of any unauthorised access or suspected breach.

5.3 You may not create more than one active account for the same role without MeeOpp's prior written consent. MeeOpp may suspend or terminate accounts that violate this requirement.

5.4 School Google SSO. MeeOpp supports authentication using a school's Google Workspace accounts. Students and staff may sign in with their school-issued Google accounts, subject to the school's Google administrator permissions and account setup. Google handles authentication; MeeOpp does not receive or store Google passwords. Identity information is used to authenticate and match the MeeOpp account as described in Section 3.3 of the Privacy Policy. Any restriction to approved school domains or accounts must be agreed and configured with the school.

6. User Roles and Specific Terms

6.1 Students and Parents

Students and Parents agree to:

• attend scheduled sessions on time;
• provide accurate information in assessments and forms;
• use lessons and materials only for personal or authorised educational purposes;
• treat Practice Buddies and other Users respectfully and in a manner consistent with a safe, inclusive learning environment.

6.2 Practice Buddies

Unless separately employed, Practice Buddies are independent contractors and agree to:

• comply with MeeOpp's Practice Buddy manuals, guidelines, code of conduct, and policies (including child protection and safeguarding policies);
• provide accurate qualifications and background information;
• deliver lessons professionally, on time, and in line with agreed standards;
• comply with all applicable laws, including those relating to child protection, education, and tax obligations;
• not solicit or accept Students for off-platform lessons or payment in a way that circumvents the platform's payment system, unless expressly permitted in writing by MeeOpp.

MeeOpp may, where legally permitted, conduct background or criminal checks on Practice Buddies using external vendors.

6.3 Institutional Clients

Institutional Clients using MeeOpp for their students or employees:

• must ensure their users comply with these Terms;
• are responsible for internal permissions, parental consents, and compliance obligations;
• must comply with any separate written agreement signed with MeeOpp.

7. Fees, Payments, Taxes, and No Circumvention

7.1 Payment Processing

Payments for lessons, packs, or subscriptions are processed through third-party payment processors. By purchasing Services, you authorise MeeOpp and its payment processors to charge the payment method you provide.

7.2 Pricing & Refunds

Fees, pricing models, and refund policies (including for specific packs or programmes) are set out in the relevant Programme Terms, product pages, or invoices. To the extent permitted by law:

• All sales are final unless otherwise stated.
• MeeOpp reserves the right to change fees at any time, with changes applying prospectively.

7.3 No Circumvention

You agree not to circumvent MeeOpp's platform, fees, or payment processes. This includes:

• paying or receiving payment for services found through MeeOpp outside the platform, without MeeOpp's written permission;
• soliciting or encouraging Students, Parents, or Practice Buddies to transact off-platform to avoid MeeOpp fees.

If MeeOpp reasonably believes that you have circumvented the platform:

• MeeOpp may charge you an amount equivalent to the lost service fees associated with such transactions;
• may suspend or terminate your account; and
• may pursue other remedies available at law.

7.4 Taxes

You are responsible for any taxes, duties, or governmental charges arising from your use of the Services. Practice Buddies are solely responsible for reporting and paying any taxes on income they earn via MeeOpp.

8. Acceptable Use and Prohibited Conduct

8.1 You agree not to:

• use the Services for any unlawful, harmful, or fraudulent purpose;
• harass, abuse, or harm other Users;
• upload or transmit any content that is defamatory, obscene, hateful, or otherwise objectionable;
• infringe or violate any intellectual property or privacy rights;
• interfere with or disrupt the integrity or performance of the Services (e.g., by hacking, introducing malware, or probing system vulnerabilities);
• attempt to gain unauthorised access to any accounts, networks, or systems;
• use automated tools (bots, spiders, crawlers) except as explicitly allowed by MeeOpp;
• impersonate any person or misrepresent your affiliation with any person or entity.

8.2 MeeOpp may investigate and, where appropriate, report suspected unlawful activity to relevant authorities.

9. User Content and Intellectual Property

9.1 User Content

You retain ownership of your User Content. You grant MeeOpp a limited, non-exclusive, royalty-free licence to process your User Content, and to permit contracted service providers to process it on our behalf, solely as necessary to:

• provide, maintain and support the Services you request;
• generate analytics and learning reports;
• ensure quality, safety and compliance in delivering those Services.

For School Data, this licence is limited to the school's documented instructions and the applicable DPA. It does not authorise independent research, marketing, or AI model training. All use is subject to Section 10.4 and the retention and deletion requirements in the Privacy Policy. The licence ends when the data must be erased, except for processing strictly required to complete deletion or comply with a specific legal obligation.

MeeOpp grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services and MeeOpp Content solely for your personal use or authorised educational purposes, in accordance with these Terms and any applicable Programme Terms.

You may not use the Services or MeeOpp Content for any commercial purpose, resale, or redistribution, except as expressly permitted in writing by MeeOpp.

9.2 MeeOpp Content

All MeeOpp Content and underlying technology are owned or licensed by MeeOpp and protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works of MeeOpp Content.

9.3 Feedback

If you provide suggestions or ideas about the Services, MeeOpp may use them without an obligation to compensate you, subject to the School Data protections and AI training prohibition. Student work, assessment feedback and other School Data are not unrestricted product suggestions.

10. Privacy, Data Protection, and Recordings

10.1 Privacy Policy & PICS

Our collection and use of personal data is governed by our Privacy Policy and Personal Information Collection Statement, which are incorporated into these Terms. Their requirements concerning response times, fees, deletion, direct marketing, AI processing and subprocessors form part of our obligations under these Terms.

10.2 Session Recordings

Live Learning sessions may be recorded (audio and/or video) for:

• quality control for the Services;
• safeguarding and child protection;
• analysis of learning performance and delivery of requested AI-assisted feedback, subject to Section 10.4;
• resolving disputes and technical issues.

Recordings are accessible only to authorised staff and are handled in accordance with PDPO and, where applicable, GDPR and other data protection laws.

For school sessions, recording and processing follow the school's documented instructions and any required notices and consents. Recordings are subject to the School Data deletion schedule and cannot be retained or reused for general training or research.

10.3 School Data and data processing agreements

The school is the data controller (data user under the PDPO) and Meego Technologies Limited is its data processor for School Data. MeeOpp processes School Data only on the school's documented instructions to deliver, secure and support the contracted Services, and imposes the same restrictions on its subprocessors. The allocation of responsibilities and limited separate-controller purposes are described in Section 1.1 of the Privacy Policy.

A signed school DPA takes precedence over conflicting general provisions of these Terms, the Privacy Policy, PICS and Programme Terms. Otherwise, the School Data protections in these Terms and the Privacy Policy prevail over general permissions, content licences and third-party disclaimers. Individual account acceptance cannot vary the school's instructions or these protections. MeeOpp remains responsible for the subprocessors it appoints to process School Data.

10.4 Prohibition on AI model training

MeeOpp will not use, or permit service providers or subprocessors to use, personal data or User Content to train, fine-tune or improve general-purpose or shared AI models, or models for other customers. This includes recordings, transcripts, assignments, prompts, responses, feedback and learning records, and pseudonymised, de-identified, anonymised or aggregated versions derived from them. School Data will not be used for AI model training or fine-tuning of any kind.

Applying existing AI models to deliver requested learning activities, assessments or feedback is permitted only for providing the Services and, for School Data, on the school's documented instructions. MeeOpp will require binding no-training terms from its AI providers and use settings that prevent provider model training and optional data sharing for model improvement. General permissions for improvement, analytics, research or internal training do not override this restriction.

10.5 Access, correction and erasure

MeeOpp will assist schools with access, correction and erasure requests as set out in Section 5 of the Privacy Policy. PDPO access and correction requests are handled within 40 calendar days, subject to the Ordinance's permitted exceptions; GDPR requests follow the one-month period and permitted extensions in Section 19.3. Data correction is free, and routine School Data request assistance is provided without charge. Other PDPO access fees, if any, are limited to non-excessive, directly related and necessary compliance costs explained before charging.

A school may request erasure of any or all School Data at any time without giving a reason or paying a fee. MeeOpp will erase it from active systems and subprocessors within 30 calendar days of the authorised request or the end of the school's Services, whichever occurs first, and from backups within 90 calendar days of the same trigger. We provide written confirmation of each stage. Return of data, restrictions on backup use, and the sole exception for specifically required legal retention are set out in Section 6 of the Privacy Policy. Shorter applicable legal or agreed DPA deadlines apply. General content licences, research interests, outstanding payments or termination provisions do not authorise longer retention.

10.6 Direct marketing

MeeOpp does not send direct marketing to students or use student personal data for direct marketing. Marketing is set to NO by default for school staff and other adult users and requires a separate, specific affirmative opt-in. Service use, account acceptance and parental consent are not marketing consent. School Data is not disclosed for third-party marketing. Withdrawal is free, and necessary service messages contain no promotional content. The detailed controls in Section 14 of the Privacy Policy apply.

10.7 Third-party security assurance

MeeOpp will use cloud hosting and storage services for School Data covered by current ISO/IEC 27001 certification and/or SOC 2 Type II reports, review their scope and evidence when selecting services and on renewal, and require appropriate safeguards from all subprocessors. On request, we will identify the services used for the school's data and provide publicly available certification evidence and information on obtaining restricted audit reports, subject to provider confidentiality conditions, as set out in Section 7.1 of the Privacy Policy.

Provider certificates and reports apply only to their stated scope and reporting periods. They do not establish that MeeOpp itself is ISO certified or has a SOC 2 report, and do not replace our own security and data protection obligations.

11. Child Protection and Safeguarding

MeeOpp places child protection and safeguarding at the centre of its operations. Without limiting other obligations in these Terms:

• Practice Buddies may be subject to background checks where legally permissible;
• Practice Buddies and relevant staff must complete child protection training and comply with MeeOpp's safeguarding policies;
• 1-1 sessions may be recorded and monitored;
• Parents/Guardians may be asked for explicit consent for 1-1 sessions and recordings;
• MeeOpp may restrict or terminate access if any conduct is deemed unsafe or inappropriate.

Any suspected abuse, exploitation, or endangerment of a minor may be reported to relevant authorities.

12. Third-Party Services, Tools, and Links

The Services may integrate or interoperate with third-party tools (e.g., video platforms, AI tools, payment processors, analytics providers) and may contain links to third-party sites. MeeOpp does not control and is not responsible for:

• availability or accuracy of such third-party services;
• content, products, or services provided by third parties;
• privacy practices of third-party providers.

Use of third-party services may be governed by separate terms and policies. You are responsible for reviewing and complying with those.

This section concerns independently chosen third-party services and external links. It does not disclaim MeeOpp's responsibility for providers it appoints to process data on its behalf. Those providers remain subject to the School Data protections, AI training prohibition, security and deletion obligations in these Terms, the Privacy Policy and any signed DPA.

13. Service Availability, Changes, and Beta Features

13.1 Availability

MeeOpp aims to keep the Services available and functioning reliably, but does not guarantee:

• uninterrupted access;
• error-free operation;
• compatibility with all devices or networks.

13.2 Changes

MeeOpp may at any time:

• modify features or functionalities;
• introduce new services or discontinue existing ones;
• apply updates or fixes.

Where a material change affects a paid programme, MeeOpp will take reasonable steps to notify affected Users.

13.3 Beta / Trial Features

Some features may be labelled as "beta," "pilot," or "experimental." You use such features at your own risk, and they are provided without any warranties.

14. Disclaimers

14.1 General Disclaimer

To the maximum extent permitted by law, the Site, Application, and Services (including all Content, AI outputs, and third-party integrations) are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

14.2 AI & Personalized Learning Disclaimer

AI-generated feedback, analytics, or recommendations may contain errors, biases, or inaccuracies. They are intended as educational support only and should not be treated as definitive assessments. You are responsible for verifying results and using professional judgment in any important educational decisions.

14.3 User Conduct and Third Parties

MeeOpp is not responsible for:

• conduct, acts, or omissions of Users, including Practice Buddies, Students, or Parents;
• accuracy of information provided by any User;
• content or services of third-party providers or sites.

15. Limitation of Liability

To the maximum extent permitted by law:

15.1 MeeOpp, its officers, directors, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, business opportunities, or data, even if advised of the possibility of such damages.

15.2 MeeOpp's total aggregate liability arising out of or relating to the Agreement, whether in contract, tort, or otherwise, shall not exceed the greater of:

• USD 100; or
• the total amount of fees actually paid by you to MeeOpp for the Services giving rise to the claim during the six (6) months preceding the event giving rise to the claim.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages; in such cases, the above limitations apply to the maximum extent permitted by law.

16. Indemnity

You agree to indemnify, defend, and hold harmless MeeOpp and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your use or misuse of the Services;
• your violation of these Terms;
• your violation of any law or third-party right (including IP, privacy, or data protection rights);
• User Content you submit;
• your dealings or disputes with other Users.

MeeOpp reserves the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate as reasonably requested.

17. Suspension and Termination

17.1 MeeOpp may, at its sole discretion and without liability, suspend or terminate your account or access to the Services if:

• you breach these Terms or any applicable Programme Terms;
• we cannot verify or authenticate information you provide;
• we reasonably suspect fraud, abuse, or misuse;
• required by law or requested by a government authority.

17.2 Upon termination:

• your right to use the Services stops immediately;
• MeeOpp will return or erase School Data in accordance with the school's instructions and Section 6 of the Privacy Policy; any legally required retention is limited as specified there;
• any provisions of these Terms which by their nature should survive termination shall do so (including limitations of liability, indemnity, IP provisions, and dispute resolution).

Termination for cause does not entitle you to any refund unless required by law.

18. Force Majeure

18.1 MeeOpp shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to:

• natural disasters (e.g., floods, earthquakes, storms);
• fires or explosions;
• war, terrorism, civil unrest, or sabotage;
• government orders, sanctions, or regulatory changes;
• epidemics, pandemics, or public health emergencies;
• strikes, lockouts, or other labour disputes not involving MeeOpp's own workforce;
• widespread internet failures, power outages, or major failures of telecommunications or hosting providers;
• large-scale cyberattacks or security incidents affecting infrastructure providers.

18.2 Where a force majeure event occurs, MeeOpp will:

• take reasonable steps to mitigate its impact;
• resume performance as soon as reasonably practicable; and
• where appropriate, notify affected Users (via email, in-app notice, or Site update).

18.3 Force majeure does not excuse payment obligations for services already rendered. Any goodwill service credits, extensions, or adjustments remain at MeeOpp's sole discretion.

19. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to the Dispute Resolution clause below, you agree to submit to the exclusive jurisdiction of the Hong Kong courts.

20. Dispute Resolution and Arbitration Option

20.1 Initial Resolution

In the event of any dispute, you agree to first contact MeeOpp at csteam@meeopp.com and attempt to resolve the matter informally.

20.2 Arbitration Option (Small Claims)

For any claim between you and MeeOpp where the amount in dispute is less than HKD 50,000, either party may elect to resolve the claim through binding, non-appearance-based arbitration administered by an ADR provider mutually agreed upon by the parties. Arbitration will be conducted by telephone, online, and/or based solely on written submissions, unless otherwise agreed.

20.3 Improperly Filed Claims

If you bring a claim contrary to this dispute resolution section and MeeOpp has notified you that the claim is improperly filed and you fail to withdraw it promptly, MeeOpp may recover its reasonable legal fees and costs (up to HKD 10,000) incurred in responding to such improperly filed claim.

21. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without MeeOpp's prior written consent. Any attempt to do so is void. MeeOpp may assign these Terms or any of its rights or obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

22. Notices

Unless otherwise specified:

• MeeOpp may provide notices to you via email, in-app messages, or by posting on the Site.
• You are responsible for keeping your contact information current.

Notices to MeeOpp must be sent to: csteam@meeopp.com and will be deemed received when actually received by MeeOpp.

22.1 By creating an account or using the Services, you consent to receive service-related communications from MeeOpp electronically, including notices about your account, transactions, sessions, updates to the Services, and changes to these Terms. These communications may be provided via email, in-app notifications, or other electronic means.

You acknowledge that electronic communications satisfy any legal requirement that such communications be in writing. Service-related communications do not authorise marketing. The prohibition on student marketing, default-off staff marketing and separate opt-in requirements in Section 10.6 apply.

23. Entire Agreement; No Waiver; Severability

23.1 These Terms, together with our Privacy Policy, PICS, applicable Programme Terms and any signed institutional agreement or DPA, constitute the agreement between you and MeeOpp with respect to the Services. These Terms do not supersede a signed institutional agreement or DPA. Conflicts concerning School Data are resolved under Section 10.3.

23.2 No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Any waiver must be in writing and signed by an authorised representative of MeeOpp.

23.3 If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

24. Contacting MeeOpp

If you have any questions about these Terms or the Services, please contact:

MeeOpp Customer Service
Email: csteam@meeopp.com